I’ve had so many requests for advice on my last piece on how to hire a virtual assistant, that I'm writing a new one about doing hiring in the Philippines, full-time, for <$300/mo as a more detailed guide for 2020.
This is a guide that can help you hire and retain full-time outsourced team members in the Philippines. This will be straight to the point and as short as possible.
A couple fun facts before we get started:
The first 3 months:
This is essentially a probationary period for us to determine if it’s mutual enjoyment working with each other, and also if we’re able to see a return on investment (ROI) if we’re hiring in the sales department.
We have training checklists for managers (like for setting up email, keeping track of what access we grant them, etc).
We also have documents that we share commenting access with them and tell them they should ask one question about that document to start a conversation.
Our motto that we reenforce continuously.
Bad plans carried out violently oftentimes yield good results. Not doing anything, or asking questions that delay taking action will result in warnings.
By the way, in the past we have done 3 warnings: 1st warning, change something, 2nd warning change it now!!! 3rd warnnig, you’re fired. However, we may change this to 4 warnings with the 4th ‘warning’ being termination.
We paid at the end of each month in 2019 by using Paypal or Transferwise direct to their Philippines bank account (most folks applying for online jobs should have a bank account, but not everyone in the country has one--kind of like Southern New Mexico, USA).
In 2020, we now pay half the base salary on the 15th, and then the full salary (and any other reimbursements at the end of each month / 1st).
After the first 3 months:
After 3 months, we will ‘bring the new team member into the family by changing a couple things. Essentially, benefits and some formalities:
Helpful tools you probably want to use with a remote team:
Hubspot: Pretty complicated for our 8 person company, but worth it once you get your data all organized and processes consistent. DON'T USE IF YOU'RE BRAND NEW.
Freshbooks: we use for invoicing, links with paypal, stripe, and wepay.
Transferwise: for international direct deposit / payments
Callrail: We use for managing inbound leads from our 75 different lead generation website.
Google Chat: (should we change to Slack?)
Hubstaff: Take the pain out of tracking time, automate it.
More info on how we run things:
The only three things our team members need to pay attention to in order to succeed:
13th month: This is a concept in the Philippines where teammembers are paid an additional month’s salary at the beginning of December
Whew, that's all for, feel free to contact me directly if you have more questions on this on the Matt Holmes Speaking Website.